酒店实用英语PDF格式文档图书下载

Part One Front Office 2

Unit 1 Reservations 2

Unit 2 Reception 12

Unit 3 Concierge Service 21

Unit 4 Front Cashier's Desk 29

Part Two Housekeeping Department 40

Unit 1 Housekeeping Service 40

Unit 2 Laundry Service 49

Unit 3 Meeting Guests'Requests 57

Unit 4 Dealing with Complaints 65

Part Three Food and Beverage Department 76

Unit 1 Chinese Food Service 76

Unit 2 Western Food Service 84

Unit 3 Bar Service 92

Unit 4 Coffee Shop 100

Unit 5 Function Catering 108

Part Four Recreation Center 118

Unit 1 Indoor and Outdoor Sports 118

Unit 2 Entertainment Service 127

Unit 3 Health Care 135

Part Five Hotel Management 144

Unit 1 Training of Employees 144

Unit 2 Duties and Reponsibilities 153

Unit 3 Managerial Techniques 162

Appendixes 172

Appendix Ⅰ Departments and Positions in Hotels 172

Appendix Ⅱ Useful Hotel Vocabulary 174

参考文献 183

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