民航服务英语PDF格式文档图书下载
Unit 1 Asking for Information and Buying Tickets 1
Lesson 1 Telephone Call for Information(电话问讯) 1
Lesson 2 Booking Tickets(订票) 5
Lesson 3 Issuing Tickets(出票) 8
Lesson 4 Changing the Reservation(更改订座) 12
Unit 2 Check-in Procedure 16
Lesson 1 Check-in at the Airport(机场乘机手续) 16
Lesson 2 Checked Baggage(交运行李) 19
Lesson 3 Handling of VIP(重要旅客引导) 23
Unit 3 Security Check 27
Lesson 1 Going Through the Security Check(过安全检查) 27
Lesson 2 Managingthe Crowds(疏导人群) 30
Lesson 3 Special Circumstance(特殊情境) 33
Unit 4 In-flight Service 37
Lesson 1 Finding the Seat(找寻座位) 37
Lesson 2 Serving Food and Beverages(提供食物和饮料) 41
Lesson 3 Flight Delay(航班延误) 44
Unit 5 Baggage Service 49
Lesson 1 Introducing the Service Facilities(介绍服务设施) 49
Lesson 2 Baggage Inquiry(行李查询) 52
Lesson 3 Luggage Deposit(行李寄存) 55
Unit 6 VIP Service 60
Lesson 1 VIP Service(贵宾服务) 60
Lesson 2 Meeting an VIP(重要旅客的接机服务) 63
Lesson 3 Handling of VIP for Departure(重要旅客的送机服务) 66
Unit 7 Announcement 71
Lesson 1 Airport Announcement(机场广播) 71
Lesson 2 Public Address System(客舱广播) 76
Lesson 3 Security Demonstration(安全广播) 81
Unit 8 Arrival Service 88
Lesson 1 Entry Formalities(入境手续) 88
Lesson 2 Baggage Claim(提取行李) 93
参考文献 98
- 《民航服务英语》朱传枝,葛玲芬主编;杨芳,傅琼副主编 2005
- 《民航服务英语》俞涛主编 2011
- 《民航客舱服务》张黎宁,刘丽新主编 2007
- 《民航运输服务概论》赖怀南主编 2009
- 《民航服务心理学》卢小英主编 2002
- 《民航服务概论》唐波,吴小平编写 2012
- 《民航客舱服务实训》冯利,罗一鸣主编 2018
- 《民航服务礼仪》刘永俊,陈淑君编著 2009
- 《民航服务心理学》向莉等主编 2009
- 《民航服务礼仪》盛美兰编 2011
- 《THE GOVERNMENT/PRESS CONNECTION PRESS OFFICERS AND THEIR OFFICES》STEPHEN HESS 1984
- 《PRESS》POLITICS & PUBLIC OPINION IN BIHAR 1912-1947 2010
- 《Press law》Robin Callender Smith. 1978
- 《SUING THE PRESS》RODNEY A.SMOLLA 1986
- 《THE PRESS AND AMERICA》 2222
- 《FREEDOM OF THE PRESS》ERIC BARENDT 2009
- 《FREEDOM OF THE PRESS》ROB EDELMAN 2006
- 《FREEDOM OF THE PRESS》DAVID L.GEBERT 2005
- 《Racism and the press》Teun A.van Dijk 2016
- 《Im spiegel per presse 1》Albert Schmitz 1983