大学核心商务英语读写教程 2PDF格式文档图书下载

Unit One The World Market 1

Unit Two Being an Agent 31

Unit Three Franchises and Chain Stores 59

Unit Four Brand and Promotion 87

Unit Five Smart Pricing 115

Unit Six Their Business Ways 143

Unit Seven Customer Service 169

Unit Eight Electronic Commerce 199

Unit Nine Payment and Shipping 227

Unit Ten Claims and Arbitration 253

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