旅游服务英语 口语PDF格式文档图书下载

Unit 1 Hotel Reservation 1

Unit 2 Check-in 5

Unit 3 Changing the Room 9

Unit 4 At the Business Center 12

Unit 5 At the Concierge 15

Unit 6 At the Switchboard 19

Unit 7 Housekeeping 23

Unit 8 Room Furnishings and Amenities 26

Unit 9 Cleaning and Housekeeping 31

Unit 10 Engineering Department 35

Unit 11 Laundry Service 40

Unit 12 Restaurant Reservation 43

Unit 13 Seating Guests 46

Unit 14 Taking Drink Orders 49

Unit 15 Taking Food Orders 54

Unit 16 Food and Dish Items 58

Unit 17 Room Service 63

Unit 18 Joining the Sports Club 67

Unit 19 Explaining the Facilities in the Sports Center 69

Unit 20 At the Gift Shop 72

Unit 21 Handling Guests Complaint 75

Unit 22 Check-out 79

Unit 23 Giving Directions 82

Unit 24 Meeting Guests at the Airport 86

Unit 25 Airline Ticket Booking 89

Unit 26 Traveling by Air 93

Appendix 98

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