饭店情景英语PDF格式文档图书下载

Part Ⅰ Groundwork English 酒店基础英语 1

Lesson 1 Courtesy 礼貌 3

Lesson 2 Offering Help 提供帮助 8

Lesson 3 Numbers 数字 14

Lesson 4 Enquiries 询问 16

Lesson 5 Directions 方向 19

Lesson 6 Complaints ＆ Apologies 投诉与道歉 22

Lesson 7 Telephone Manner 电话礼仪 26

Lesson 8 Small Talk With Guests 与客人聊天 30

Lesson 9 Parting 道别 34

Part Ⅱ Front Office 前厅 37

Lesson 1 Reservation 预订 41

Lesson 2 Reception 接待 54

Lesson 3 Guest Service 客户服务 63

Lesson 4 Business Center ＆ Telephone Service 商务中心和电话服务 71

Lesson 5 Concierge 礼宾部 80

Lesson 6 Check Out 退房 90

Part Ⅲ Housekeeping Department 客房部 97

Lesson 1 Receiving Guests 迎接客人 101

Lesson 2 Making Up Room 收拾客房 110

Lesson 3 Room Service 房餐服务 116

Lesson 4 Laundry Service 洗衣服务 124

Lesson 5 Miscellaneous Services 杂项服务 132

Part Ⅳ Food ＆ Beverage Department 餐饮部 143

Lesson 1 At The Bar 在酒吧 145

Lesson 2 In A Western Restaurant 在西餐厅 153

Lesson 3 In A Chinese Restaurant 在中餐厅 160

Lesson 4 Handling Complaints 处理投诉 170

Lesson 5 Paying The Bill 结账 175

Part Ⅴ Other Departments 其他部门 181

Lesson 1 Shopping Arcade 购物中心 183

Lesson 2 Health ＆ Recreation Center 康乐中心 196

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