旅游英语口语PDF格式文档图书下载

Item 1 Reception 1

Model 1 Room Reservation Service 1

Model 2 Receive Guests at the Airport 8

Model 3 Check-in Service 13

Model 4 Make a Welcome Speech 19

Item 2 Housekeeping Service 25

Model 1 Show a Room 25

Model 2 Make up the Room 30

Model 3 Laundry and Valet Service 35

Item 3 F ＆ B Service 41

Model 1 Table Reservation Service 41

Model 2 Take Orders 45

Model 3 Bar Services 50

Model 4 Serve Dishes 54

Item 4 Transportation 59

Model 1 At the Ticket Office 59

Model 2 Ask the Way 64

Model 3 Means of Transportation 70

Item 5 The Business Center 76

Model 1 Communication Service 76

Model 2 Information and Other Service 80

Item 6 Around Lingnan 85

Model 1 Guangzhou 85

Model 2 Shenzhen 91

Model 3 Hong Kong 95

Model 4 Zhaoqing 99

Model 5 Sanya 104

Item 7 Ecological Tours 110

Model 1 Shaolin Temple 110

Model 2 Danxiashan Geopark 115

Model 3 Lijiang 121

Model 4 Jiuzhaigou 127

Item 8 Entertainment in Guangdong 134

Model 1 Kong Fu Tea Ceremony 134

Model 2 YUM CHA 139

Model 3 Cantonese Herbal Tea 144

Item 9 Lingnan—Paradise of Food 150

Model 1 Cantonese Cuisine 150

Model 2 Specialty Dishes 154

Model 3 The Cooking Method of Cantonese Cuisine 159

Item 10 Shopping 165

Model 1 Chinese Tea 165

Model 2 Chinese Calligraphy and Painting 171

Model 3 At the Souvenir Shop 178

Item 11 Traditional Chinese Festivals 187

Model 1 The Spring Festival 187

Model 2 The Tomb-Sweeping Festival 194

Model 3 The Dragon Boat Festival 199

Model 4 The Mid-autumn Festival 205

Item 12 Handling Complaints 210

Model 1 Handling Complaints about Flight Delays 210

Model 2 Handling Complaints about Food 215

Model 3 A Tour Guide or a Shopping Guide 219

Item 13 Check-out Service and a Farewell Speech 225

Model 1 Book an Air Ticket 225

Model 2 Make a Farewell Speech 231

Model 3 Check-out Service 236

Model 4 Farewell at the Airport 241

参考资料 246

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