旅游实践英语 上PDF格式文档图书下载

Unit 1　Planning Your Tourism Career　旅游生涯规划　 1

Preview　Travel Departments　旅游部门 1

Dialog Ⅰ　What Are You Going to Do after Graduation　你毕业后打算做什么 2

Dialog Ⅱ　I'm Interested in Waiting on Dining Guests　我愿意在餐厅工作 3

Dialog Ⅲ　I'm Going to Be a Tour Guide　我想做导游 4

Reading Ⅰ A Job Advertisement　招聘广告 7

Reading Ⅱ An Application Letter　一封求职信 9

Listening Ⅰ A Job Interview on Hotel DJ　面试饭店舞池主持人 11

Listening Ⅱ A Tourist Career Interview　旅游生涯访谈 12

Speaking Ⅰ　How to Talk about Plans　谈论计划 13

Speaking Ⅱ Your Self-Assessment　自我评价 16

Simulated Writing　How to Write a Résumé　写简历 16

Unit 2　Holiday Booking　度假预订　 20

Preview　Types of Tours　旅游类型 20

Dialog Ⅰ　Giving Information about Holiday Booking　旅游咨询 21

Dialog Ⅱ　An FIT Holiday Booking　散客旅游预订 23

Dialog Ⅲ　A Group Travel Reservation　团队旅游预订 25

Reading Ⅰ　A Travel Advertisement　一则旅游广告 28

Reading Ⅱ A Letter on a Cruise Reservation　一封游轮预订信 30

Reading Ⅲ A Letter on a Travel Reservation　一封旅游预订信 31

Listening Ⅰ At the Travel Agency　在旅行社 33

Listening Ⅱ Giving Travel Information　旅游咨询 34

Listening Ⅲ Your Eco-Friendly Tour Company　生态环保型旅游公司 35

Speaking Ⅰ　How to Receive Holiday Bookings　接待假日旅游预订 36

Speaking Ⅱ Your Favorite Modes of Travel 你的理想的旅游方式 38

Simulated Writing How to Write a Letter of Confirmation 写确认信 39

Unit 3　Travel Suppliers　旅游供应商　 44

Preview　Types of Travel Suppliers and Their Functions　旅游供应商类型与其功能 44

Dialog Ⅰ　Booking a Charter Flight　包机预订 45

Dialog Ⅱ　Making Rooms Arrangements with a Hotel　安排饭店订房 47

Dialog Ⅲ　Arranging a Fam Trip to a Destination　安排景点考察 48

Dialog Ⅳ　Attendant Service in the Air Cabin　航空乘客服务 50

Reading Ⅰ A Case of Passport and Visa Requirement　办理护照与签证要求 53

Reading Ⅱ A Hotel Confirmation Voucher　饭店（预订）确认凭证 54

Listening Ⅰ Air Passenger Reception and Seat Arrangement　航班乘客接待与引座 57

Listening Ⅱ　Arranging a Trip for a Business Traveler　安排公司差旅服务 58

Speaking Ⅰ　How to Make Airline Reservations　航班预订 59

Speaking Ⅱ What Incentive Travel Groups Want　奖励旅游团的需求 61

Simulated Writing　How to Write a Reservation Fax Memo　写预订传真与备忘录 62

Unit 4　Meeting Guests　迎接客人　 64

Preview　Modes of Transport　交通方式 64

Dialog Ⅰ　Meeting Guests at the Airport　接机服务 65

Dialog Ⅱ　Meeting the Guest at the Railway Station　接站服务 66

Dialog Ⅲ　On the Way to the Hotel　至饭店途中 67

Reading Ⅰ Introducing Domestic Tourist Resources　国内旅游资源介绍 69

Reading Ⅱ Welcome Speech by the Local Guide　地陪导游欢迎词 70

Listening Ⅰ At the Airport Representative Desk　在机场代表接待处 73

Listening Ⅱ　Looking for Airport Shuttle Service Agent　找机场班车服务处 75

Speaking Ⅰ　How to Meet Guests　迎宾服务 76

Speaking Ⅱ Message on the way to the Hotel　至饭店途中讲解词 78

Simulated Writing　How to Write a Welcome Speech　写欢迎词 79

Unit 5　Hospitality Industry　旅游接待业　 82

Preview　Players of Hospitality 旅游接待部门 82

Dialog Ⅰ　Giving Information about Hotels　饭店咨询 83

Dialog Ⅱ　An Interview on Waitress　面试女服务员 85

Dialog Ⅲ　A Talk with the Head Cook　与厨师长的谈话 87

Reading Ⅰ　Hilton Brand　希尔顿（饭店）品牌 88

Reading Ⅱ　Hyatt Hotels　凯悦（国际）饭店 90

Reading Ⅲ　Hospitality Job Listing:Catering Manager　接待业工作岗位：餐饮经理 91

Listening Ⅰ　Hotel Service　饭店服务 95

Listening Ⅱ　Talking about Traveling Experiences　谈论旅游经历 97

Speaking Ⅰ　How to Introduce Hospitality Facilities　介绍接待业设施 98

Speaking Ⅱ　Levels of Positions in Hospitality　接待业工作结构 99

Simulated Writing　How to Write a Hotel Brochure　撰写饭店宣传手册 100

Preview　Room Types and Bed Sizes　客房类型与床位规格 104

Unit 6　Hotel Reservations　饭店客房预订　 104

Dialog Ⅰ　An FIT Room Reservation　散客预订 105

Dialog Ⅱ　A Corporate Room Reservation　公司预订 107

Dialog Ⅲ　A Guaranteed Reservation　有保证预订 108

Reading Ⅰ　Process of Room Reservations　客房预订程序 110

Reading Ⅱ A Room Reservation Fax　客房预订传真 112

Listening Ⅰ Booking Rooms on the Phone　电话预订客房 114

Listening Ⅱ Room Overbooking　客房超额预订 115

Speaking Ⅰ　How to Handle Guest Room Reservations　接待客房预订 116

Speaking Ⅱ　Hotel Facilities　饭店设施 119

Simulated Writing　How to Write a Confirmation Fax on Room Reservation　写客房预订确认传真 120

Unit 7　Hotel Check-in　饭店入住登记　 123

Preview　Room Status Definitions　房态定义 123

Dialog Ⅰ　Checking in Guests Attending a Conference　参会客人入住登记 124

Dialog Ⅱ　Checking in Guests with Reservations　有预订客人入住登记 125

Dialog Ⅲ　Checking in Walk-in Guests　无预订客人入住登记 127

Dialog Ⅳ　Checking in Guests with a Group Reservation　团队预订入住登记 128

Reading Ⅰ　Process of Hotel Guest Registration　基本入住登记程序 130

Reading Ⅱ A Sample Registration Card　入住登记卡范例 131

Listening Ⅰ　Hotel Check-in(1) 饭店入住登记服务（1） 133

Listening Ⅱ Hotel Check-in(2) 饭店入住登记服务（2） 135

Speaking Ⅰ How to Check in Guests　为客人办理入住登记 136

Speaking Ⅱ Whom a Hotel Can Refuse to Receive　饭店拒收哪些客人 138

Simulated Writing　How to Write E-mail Letters　写电子邮件 139

Unit 8 Housekeeping Service 客房服务 141

Preview　Names of Hotel Guest Room Facilities　饭店客房设施 141

Dialog Ⅰ　Escorting the Guest into the Guest Room　陪送客人进房 142

Dialog Ⅱ　Turn-Down Service in the Guest Room　开夜床服务 144

Dialog Ⅲ　Taking the Room Service Order　客房送餐服务 145

Dialog Ⅳ　Claiming for Damage of Room Facilities　客房设施损坏索赔 146

Reading Ⅰ　Procedure for Some Housekeeping Services　客房服务部分程序 147

Reading Ⅱ　The Laundry Price List　洗衣价格单 149

Listening Ⅱ Cleaning the Guest Room　客房清洁服务 152

Listening Ⅰ　The Wake-Up Call Service　叫醒服务 152

Speaking Ⅰ　How to Serve Occupying Hotel Guests　为住店客人服务 154

Speaking Ⅱ Changing Rooms 换房服务 156

Simulated Writing　How to Write Message Notes　写留言条 157

Unit 9 Concierge Service　礼宾服务　 159

Preview　Posts at the Concierge 159

礼宾服务岗位名称 159

Dialog Ⅰ Bellman Service　行李员服务 160

Dialog Ⅱ　Helping with Flight Ticket Booking　代订机票 161

Dialog Ⅲ　Booking Theater Tickets for Guests　代订戏票 163

Dialog Ⅳ　Renting a Car for Guests　代客租车 164

Reading Ⅰ Why Hire Hotel Concierges　雇用礼宾员的理由 166

Reading Ⅱ An Exhibition Promotion Letter　招展信函 167

Listening Ⅰ Arranging a Tour of the City　安排城区旅游 170

Listening Ⅱ Confirming the Flight Ticket　确认机票 171

Speaking Ⅰ　How to Provide Concierge Services　礼宾服务用语 172

Speaking Ⅱ What a Concierge May Be Asked to Do　礼宾员职责 174

Simulated Writing　How to Write a Thank-You Letter　写感谢信 175

Unit 10 Food Beverage Service 餐饮服务 177

Preview Methods of Cooking 烹饪方法 177

Dialog Ⅰ Booking a Table at a Restaurant 预订餐桌 178

Dialog Ⅱ Taking an à la Carte Order for Chinese-Style Food 中餐零点服务 180

Dialog Ⅲ Taking an Order for Western-Style Food 181

西餐零点服务 181

Dialog Ⅳ Serving the Buffet Dinner 冷餐宴会服务 183

Reading Ⅰ Food Beverage Event Order 餐饮服务任务单 185

Reading Ⅱ A Dinner Menu 餐饮菜单 187

Listening Ⅰ At the Café(1) 咖啡吧服务（1） 190

Listening Ⅱ At the Café(2) 咖啡吧服务（2） 191

Speaking Ⅰ　How to Receive Restaurant Customers　餐厅接待用语 192

Speaking Ⅱ　Handling Guest Complaints about Food Beverage　餐饮投诉处理 195

Simulated Writing　How to Write a Function Order Sheet　餐饮预订服务单 196

Glossary(C—E) 199

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